Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a free spins offer we've covered? Here's how to reach the team behind metrobutler.com, and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message, though our team is small, so please allow a few business days for a reply — especially if your question needs us to double-check details with a casino operator directly.
When you write in, it helps to include:
- Which casino or offer your question relates to
- Whether it's about bonus terms, a technical issue with our site, or a factual correction
- Any screenshots or links that support what you're describing, if relevant
What we can help with
We can answer questions about how we researched and rated the casinos listed on this site, clarify how a bonus offer works based on the terms published by the operator, or correct an error you've spotted on a review page. If a welcome offer's headline figure or wagering conditions have changed since we last checked, let us know — we periodically review listings and appreciate readers flagging discrepancies.
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity, or access your account with any of the sites listed here. For those issues, you'll need to contact the casino's own customer support team directly — most operators offer live chat or email support through their site.
If you're struggling to control your gambling or want to explore self-exclusion options, our Responsible Gambling page has practical guidance and links to support services, including deposit and time-limit tools most licensed US casinos offer.
Before you email us about a bonus
A lot of the messages we get are about free spins and welcome bonuses — understandable, since terms can be confusing. Before writing in, it's worth checking the operator's own terms and conditions page for the offer in question, since wagering requirements, maximum cashout limits, and game restrictions are set by the casino, not by us. If after reading those you still think something on our site is inaccurate or out of date, that's exactly the kind of message we want to hear.
Other ways to learn more about us
If you'd like to understand how we approach reviews and rankings before reaching out with a specific question, our About Us page covers our editorial approach. For the legal terms governing use of this site, see our Terms and Conditions.
A note on commercial relationships
metrobutler.com may earn a commission when readers sign up through links on this site. This doesn't influence which casinos we list or how we rate them, and it doesn't affect how we respond to reader enquiries — we're just as happy to hear feedback that's critical of an operator as we are to hear positive experiences.